A buyer's fault and the obligation to pay for the destroyed or damaged product must be installed only by a court. And therefore, nothing should be paid on the spot, only fixed.

"If the administration / health store does not release you from room - refer to the Law of Ukraine "On Protection of Consumer Rights" which prohibited unfair business practices and aggressive activity (creating the impression that the consumer can not leave the premises without payment and demand payment for products without consent consumer)"- the main territorial administration of justice in the Lviv region explains.

When you are forced to pay for the broken / damaged goods and they refuse to make an act of infringement at the place, you need to call the police.

If appropriate consumer's right is violated officials in Justice recommend to apply to the State Consumer Service: (044) 364-77-80 or to contact the Unified Contact Center system of legal aid: 0-800-21-31-03.